Refund Policy

Return Guidelines and Payment Disputes

When You May Request a Refund

Conditions and Exceptions

At **Pharaoh's Dominion**, we are dedicated to providing a premium digital experience to all of our users. We understand that there may be situations where you may seek a refund for a transaction related to our services, features, or content. This **Refund Policy** is designed to clarify the specific circumstances under which you may be eligible for a refund, and to ensure that all users have a clear understanding of the process involved. It is essential for us to maintain transparency and ensure that our users are well-informed, so this policy explains the conditions, limitations, and the process for requesting a refund. By continuing to browse or make a purchase through this website, you confirm that you agree to the terms outlined in this policy.

Please note that this policy is subject to change. We may update it periodically to reflect new services, updates in legal standards, or changes in our operational practices. We encourage you to review this section of the website before making any transaction to ensure you fully understand the terms governing refunds and returns. Our goal is to provide a hassle-free and transparent experience for all our customers, and this policy is a key part of that commitment.

What You Should Know About Refund Eligibility

**Refunds are applicable only for purchases made directly through this website.** If you have made a purchase through third-party platforms such as Google Play, Apple App Store, or Steam, please refer to the specific refund policies of those platforms. We do not have access to, nor do we handle transactions made via these external services. For issues related to purchases made on those platforms, you will need to reach out directly to their respective support teams.
**Refund requests must be submitted within 14 calendar days of the original transaction date.** This time window ensures that refund requests are handled promptly and that all requests are validated fairly. It also helps minimize the possibility of abuse and ensures the integrity of user activities on the platform. Refund requests made outside of this window will not be processed unless an exceptional case is presented, which will be assessed on an individual basis.
**Consumable digital content is non-refundable**. This includes, but is not limited to, in-game currency, boosters, unlockable courts, emotes, cosmetic bundles, and any other content that has been redeemed or accessed. If you have already used or consumed the digital goods, a refund will not be granted. The purpose of this restriction is to prevent misuse of the refund system, as well as to maintain fairness within the **Pharaoh's Dominion** community.
**Partial use of digital content voids eligibility** for a refund. For example, if you purchase a booster or cosmetic bundle and use even a small portion of it (such as accessing a single item or feature), you will no longer be eligible for a refund on that purchase. This policy helps ensure that users are not exploiting the system for unintended purposes, such as trying to “try before you buy” when it comes to digital goods.
**Repetitive refund requests may be investigated**. If we notice a pattern of repeated refund requests from a single user, we reserve the right to investigate the issue further. **Abuse of the refund process**—such as seeking refunds for services or goods you continue to use—will not be tolerated. Any suspicious activity, such as attempting to retain the use of content while requesting a refund, may result in immediate action, including **temporary or permanent suspension** of your account. This is done to maintain a fair environment for all users and to prevent misuse of the refund system.

How to Request a Refund

If you believe you qualify for a refund under the terms of this policy, you must initiate a refund request through our official support channels. To ensure your request is processed efficiently, please provide the following information when contacting us:

A copy of your **transaction receipt** or payment confirmation.
Your **user ID** or the associated account ID from your **Pharaoh's Dominion** profile or in-game account.
A brief description of the **issue** you encountered, including details of the purchase and why you are requesting a refund.

Refund claims that lack sufficient documentation (such as missing receipts or unclear descriptions of the issue) may be delayed or rejected. Providing complete and accurate information will help speed up the review and approval process.

Once we receive your refund request, it will be reviewed by our support team. If your refund is approved, processing may take up to 10 business days, depending on the payment method and bank processing times. Please be aware that the approval of a refund does not automatically cancel any related subscriptions, memberships, or access to purchased content. These must be manually managed and canceled through the payment platform or subscription service where you initially made the purchase.

Limitations of Responsibility

**Pharaoh's Dominion** is not responsible for any purchases made through third-party platforms such as Google Play, Apple App Store, or Steam. We do not have control over in-app purchases, seasonal passes, microtransactions, or any content available in the mobile version of the game. All refund inquiries related to these transactions must be directed to the official support channels of the respective platform or app store where the purchase was made.

If you experience issues with the game, billing discrepancies, or need support with content or subscriptions related to the mobile app, we advise you to contact the game’s official support team via the app store or Google Play support channels. We do not have access to or control over the payment systems or billing processes within the mobile app itself.